AGSO Agrosoldier Return & Replacement Policy
🔁 AGSO Agrosoldier Return & Replacement Policy
https://agrosoldier.com/
At Agrosoldier, we are committed to delivering high-quality bio agricultural inputs, microbial solutions, organic fertilizers, and eco-friendly farm products to farmers, distributors, and bulk buyers across India.
This Return & Replacement Policy explains how returns and replacements are handled in a fair, transparent, and compliant manner.
📌 Scope of This Policy
This policy applies to all products sold through www.agrosoldier.com, including:
Liquid & powder bio-inputs
Microbial formulations
Organic fertilizers
Soil conditioners
Pest control biological solutions
Bulk and distributor orders
🗓️ Return & Replacement Window
Customers must report eligible issues within 7 days of delivery.
Replacement requests submitted after 7 days will not be accepted.
🔄 Replacement-Only Policy (No Refunds)
Due to the perishable, sensitive, and biological nature of agro products:
✅ We offer replacement only
❌ No cash refunds or payment reversals
Replacement will be provided after verification and approval of the claim.
✅ Eligible Cases for Replacement
You may request a replacement if the product received is:
Damaged or leaked during transit
Wrong product delivered
Missing items in the package
Expired product (on arrival)
Physically tampered or broken seal
❌ Non-Returnable & Non-Replaceable Items
The following items are strictly non-returnable due to safety and quality reasons:
Opened or partially used products
Products without original packaging
Items damaged due to improper storage or handling
Products with broken seal after delivery
Custom-packed bulk orders
Clearance or promotional sale items
🚜 Special Rules for Agro / Bio Products
Because bio agricultural inputs are sensitive to environment and handling:
Storage must follow label instructions
Exposure to heat, sunlight, or contamination voids replacement eligibility
Field performance issues are not grounds for replacement, as results depend on soil, weather, crop type, and application method
📦 Bulk Buyers & Distributor Orders
For bulk buyers, institutional customers, and distributors:
Replacement requests must be raised within 48 hours of delivery
Partial returns or replacements are not allowed unless approved
Quality disputes must include batch number and inspection proof
Custom-label or private-brand orders are non-returnable
💰 Cash on Delivery (COD) Orders
For COD purchases:
Replacement requests follow the same policy
Courier charges are non-refundable
Customer must provide delivery proof and product images
🛠️ How to Request a Replacement
To initiate a replacement request, contact us with:
Order ID
Product name
Issue description
Clear photos or video of the product
Unboxing video (recommended for faster approval)
📧 Email: support@agrosoldier.com
📞 WhatsApp / Phone: +91-7994282299
🔍 Verification & Approval Process
Our quality team will:
Review submitted evidence
Verify courier records
Approve or reject the claim within 3–5 business days
If approved, a replacement will be shipped within 5–7 working days.
🚚 Replacement Shipping Policy
Approved replacements will be shipped free of cost
If replacement stock is unavailable, we may offer store credit or alternative product
Customer must return damaged product if requested
⚠️ Important Conditions
Replacement requests will be rejected if:
Claim is raised after 7 days
Product is used or altered
Packaging is missing
Issue is due to incorrect application or dosage
False or fraudulent claims are detected
⚖️ Legal Compliance
This policy complies with:
Consumer Protection Act, 2019
E-Commerce Rules, 2020 (India)
Indian Contract Act, 1872
AgroSoldier reserves the right to update this policy without prior notice.
📜 Final Decision Rights
AgroSoldier retains full rights to:
Accept or reject replacement requests
Modify policy terms anytime
Interpret policy in case of disputes
🤝 Contact Support
For assistance, reach out to:
AGSO Agrosoldier Support Team
🌐 www.agrosoldier.com
📧 support@agrosoldier.com
